The Digital Monkey Show · Episode 4

Should you fire a client, and how do you do it?

Phuong and Jay on picking the right clients, when and how to let the wrong ones go, why copying other brands can lead you to your own, and a reminder that you have more value to give than you think.

Approx. 45 min Video podcast Phuong & Jay
The Digital Monkey Show Episode 4 with Phuong and Jay

Watch the full episode. The video opens on YouTube when you press play.

About this episode

A few heavy hitters this week. Phuong and Jay open on firing clients: how to recognise the ones who cost you more than they pay, and how to actually part ways without burning it all down. The flip side is choosing the right clients in the first place, so you need to fire fewer of them.

They also get into copying other brands, and how studying what you admire can lead you to your own voice rather than a carbon copy, and close on a genuine confidence booster: you have more value to give than you think, and you probably know more than you give yourself credit for. This series is no longer running, but the lessons still land. AM Visuals is choosy about fit for exactly these reasons.

Phuong on The Digital Monkey Show Episode 4
Phuong on The Digital Monkey Show Episode 4
Some clients cost you more than they pay you. Sometimes the right move is to let them go.
Phuong · on firing clients

What you will take away

  • 01
    Some clients cost more than they pay. A client who drains your time, energy, and morale can be worth less than no client. Recognising that is the first step to protecting the business.
  • 02
    Fire with professionalism. Letting a client go does not mean burning the bridge. Do it cleanly, honestly, and with enough notice that you keep your reputation intact.
  • 03
    Choose better up front. The best way to avoid firing clients is to pick the right ones to begin with. Screen for fit, not just budget.
  • 04
    Copying can lead to originality. Studying brands you admire is not cheating. It is how you find the edges of your own voice, as long as you evolve past the copy.
  • 05
    You know more than you think. A confidence note to end on: you have real value to give, and you probably underestimate how much you actually know.
Jay on The Digital Monkey Show Episode 4
Jay on The Digital Monkey Show Episode 4

Your hosts

Phuong Tran
Founder · AM Visuals

Phuong founded AM Visuals and hosts The Digital Monkey Show alongside his brother. He brings the video and business lens, and plenty of hard-won opinions on running a creative company.

Jay Tran
Co-host · The Digital Monkey Show

Jay is Phuong’s brother and co-host. Together they trade honest takes on business, content, and the realities of building something of your own.

Jay mid-conversation on Episode 4
Jay mid-conversation on Episode 4
You have got value to give. You know a lot more than you think you do.
Phuong · on backing yourself

Questions this episode answers

Full transcript

This transcript is auto generated and lightly edited for readability, so small errors may remain.

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